Freedom to travel any time
All Concessionary Travel Passes now have Swift Pay As You Go (PAYG) included.
This means you can load PAYG credit on to your Travel Pass to pay for journeys when your pass is not valid on the bus and tram, so there’s no need to carry the correct change (not currently accepted on trains).
To activate your PAYG you will need to register your Travel Pass and load on some credit.
Register your Travel Pass online and top-up through the Swift website 24/7. You will just need to enter the long number printed on your Travel Pass and your postcode to get started.
Visit one of our Travel Centres where one of our team will be able to activate PAYG onto your Travel Pass.
Visit our Topping-up page for more information on our range of convenient ways to top-up and collect your credit.
You can also set up Auto Top-Up, which means you’ll never run out of credit, simply log in to your online account and follow the instructions.
- Hold your Travel Pass on the card reader
- Tell the driver or conductor that you would like to use the PAYG credit on your Travel Pass.
- The fare will be deducted from your credit
If you travel regularly before 9:30am, a Pre930 season ticket may save you money. Search our range using our Ticket Finder.
Lost or stolen Concessionary Travel Pass
If your Concessionary Travel Pass is lost, stolen or damaged, any Swift Pay As You Go credit or Auto Top-Up settings on your existing card will automatically be transferred to your new card.
If your pass has been lost or damaged, there is an administration fee of £7.50.
If your pass has been stolen and you’ve got a crime reference number, a replacement is free of charge.
Replace and pay for your replacement pass online. Simply click 'apply online' to begin the process.
Call 0345 303 6760 to request a replacement.
You can make the payment over the phone or one of our team can post a replacement form to you so you can pay by cheque or postal order.
Travel Information Centre
Visit a Network West Midlands Travel Centre.
Order and pay for your replacement today.
Your pass will be posted first class to your address.
We’re sorry to say that, refunds will not be given for tickets purchased for travel while waiting for your replacement season ticket.
All replacements are at the discretion of the issuing organisation.