Skip to main content


How to make a claim

If you have had to pay for public transport because of a faulty Swift card you can make a compensation claim if you have a receipt.

The Swift Support team will be able to verify your claim, refund you for any public transport fares paid related to the faulty card and if required, reissue you a new Swift card. 

Compensation cannot be given for transport paid for due to a lost or stolen card or for delayed services. 

Please send your name, email, Swift card number, a short summary of your issue and attach any pictures of receipts to